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We will always endeavour to keep any personal information you share with us safe. We are committed to using your personal information in accordance with applicable laws – and only using your personal information where you would reasonably expect us to. This policy allows you to understand how and why and where we may collect and use your personal information.
For all enquiries about this policy please email [email protected] or to update your personal information and contact preferences, click the button below.
We will collect and use your personal information either because:
We may collect your personal information in the following ways:
We use your personal information in order so that we can:
Some of the personal information that you may share with us may be very sensitive, including what is legally called special categories of personal data. This is personal information could be relating to your racial or ethnic origin, your health, religious or sexual orientation, sex life, political opinions, religious or philosophical beliefs. We will keep this personal information confidential and it will be processed under even stricter rules. Staff and volunteers at Boob HQ have had training on how to look after sensitive personal information.
CoppaFeel! does not sell any personal information to third parties – however we may share personal information with third parties working on our behalf, for example the fulfillment houses who assist us with our orders, or financial providers assisting us with processing donations or Gift Aid, or companies who provide us with IT and other technical support services, or in order to enforce any terms and conditions or agreements that may apply.
We may also share your personal information for administration purposes with our trading subsidiary, CoppaFeel Trading Ltd (company number 10707836).
We may also need to share your personal information if required to do so by law.
We are committed to looking after your personal information at Boob HQ, and have measures in place to do so. We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to protect the personal information we collect from you and protect against unlawful access and accidental loss or damage. these measures may include (as necessary):
All financial transactions are undertaken on secure encrypted 3rd party sites.
Sensitive personal information is only looked after by trained authorised staff, and we will always do our best to only contact you with information that you have specified
Some of our suppliers do process personal information outside the EU – in these circumstances we do have agreements in place and they are required to look after such personal information in accordance with UK and EU laws.
Your information may be shared with us by third party organisations including fundraising sites such as Virgin Money Giving or Rapidata, please do take the time to read their privacy policies carefully to understand how they will process your information and what they share with us.
Examples of personal information we may receive are:
Name, postal address, telephone number, age, date of birth, email address, gift aid information and card details.
If we do obtain your personal information from a third party your rights under this policy are not affected and you are still able to exercise your rights contained within this policy.
To unsubscribe from our text reminder (not that you’d want to) just text “STOP” to 70300. The STOP text is free to send for all Vodafone users. It costs your standard network rate (typically 10p +VAT) on Orange, T-Mobile, Three, O2 and other popular networks. Alternatively pop us an email to [email protected] with your name and mobile telephone number.
It usually takes 7 days for your unsubscribe request to be dealt with.
If you have signed up for our text reminder service we will not contact you concerning anything else (apart from administrative matters if strictly necessary) unless you have given us permission to do so.
CoppaFeel!’s Boob Bot is designed to provide you with personalised information about getting to know your boobs or pecs. The Bot will ask you questions and will provide you with information depending on how you answer those questions.
Please note that the Boob Bot cannot provide medical advice or give you a diagnosis. If you need medical advice or you have noticed a symptom or unusual change, you should consult a medical professional.
Who are we?
CoppaFeel! is the controller and responsible for your personal data. You can contact us on [email protected] or at 1-4 Pope Street, London SE1 3PR.
What data will we collect?
The data we will receive from you if you use the Boob Bot includes:
How and why will we process this data?
We will use this data so that we can:
We process data provided via the Boob Bot to further our legitimate interests in promoting breast awareness by providing relevant information in this area. We will use the data you provide to give you this kind of information.
Because you may provide sensitive health data within the Bot, we also ask for your consent for us to process your data. You can withdraw this consent at any time by letting us know via the Bot or contacting us at [email protected] or CoppaFeel!, 1-4 Pope Street, London SE1 3PR.
In order to provide access to the Boob Bot, we work with a third-party technology company called Spectrm Publishing UG, based in Germany. Spectrm is responsible for hosting the Bot and will process the data you input into the Bot on our behalf. They also make sure the Bot works and ensure that the information you share is kept safe. That means that Spectrm can see the information you share with us in the chat. Spectrm may also share the information with other third parties.
The Boob Bot is hosted on the Facebook Messenger platform. As a Facebook Messenger user, you will have agreed to Facebook’s terms and conditions for use of Messenger. You should however make sure you are happy with these before using the Bot. If you’d like to find out more about how Facebook look after your data and how you can manage your privacy on Facebook Messenger, click here.
If you’d like CoppaFeel! to delete the data you’ve given us via the Boob Bot you can do so at any time, by clicking on ‘privacy’ in the bottom menu, and selecting ‘delete my data’. This will erase all the data CoppaFeel! has received about you via the Boob Bot. However, this does not delete the data you have given Facebook permission to use, such as the PSID.
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office (www.ico.org.uk).
By clicking ‘Proceed’ on the Boob Bot, you:
CoppaFeel!’s Self-Checkout is a web app designed to provide you with personalised information about getting to know your chest. It offers breast awareness information and guides you through the stages to getting comfortable checking your chest.
The Self-Checkout does not provide medical advice and cannot give you a diagnosis. If you need medical advice, or you have noticed a symptom or unusual change, you should consult a medical professional.
If you use the Self-Checkout, CoppaFeel! may collect and use your personal data in accordance with this Privacy Notice.
What data will we collect and how will we use it?
When you use the Self-Checkout you will be asked to provide some information about your personal circumstances, such as whether you are pregnant. This information is only used to direct you to the right information in the web app and we do not make a record of your answers. This is not personal data because we never link the information to your personal profile or to any other information that could be used to identify you.
You can use the Chat Bot in the Self-Checkout to ask questions. The Chat Bot uses pre-programmed frequently asked questions to respond and no personal data is collected from you when you use the Chat Bot.
If you sign up to receive email reminders through the Self-Checkout we will ask you to give us your name and the email address that you would like us to send the reminders to.
If you sign up to receive text message reminders, we will ask you to give us your mobile phone number so we can send the reminders. If you ask us to set a reminder in the calendar on your phone, an ICS file will download and automatically upload to your native calendar, but we will not ask you for any personal data or download any software onto your phone or desktop. You can delete this from your calendar at any time.
We will only use this personal data in order to send you the reminders that you have asked for. You can unsubscribe from receiving reminders at any time by clicking the unsubscribe link on any reminder email or by replying to a reminder text with STOP. CoppaFeel! does not have access to the calendar on your phone in order to remove calendar reminders on your behalf but you can choose to remove the calendar reminders yourself from your phone at any time.
Sending us an email
The Self-Checkout allows you to send an email to us. We will use the personal data that you provide to us in your email in order to consider your message and to respond to you. We might share your email with other people who work at CoppaFeel! in order to give you the best response but we will not share your email with anyone outside of our organisation.
Our lawful basis for using your personal data
We use all other personal data that you provide via the Self-Checkout to further our legitimate interests in promoting breast awareness by providing relevant information in this area to you. We only ever use your personal data in this way if we are satisfied that our interests do not override your privacy rights.
If you send us an email via the Self-Checkout, you give us explicit consent to use any sensitive personal data that you include in your email (for example, information about your health). You can withdraw this consent at any time by contacting us at [email protected] or CoppaFeel!, 1-4 Pope Street, London SE1 3PR.
We work with a third-party technology company called Miroma Project Factory (MPF) to provide access to the Self-Checkout. MPF are responsible for maintaining the Self-Checkout, making sure the webapp works, and ensuring that the personal data you share is kept safe. The Self-Checkout is hosted in the UK and the CoppaFeel! team will manage all aspects of the webapp so your personal data won’t leave the UK.
If you sign up to receive Self-Checkout reminders by email or text, we will use a third-party to send the reminders to you. We use RSM 2000 Ltd to send text messages on our behalf and Campaign Monitor to send emails. RSM is based in the UK and Campaign Monitor is based in the European Union.
You can ask CoppaFeel! to delete the personal data you’ve given us via the Self-Checkout at any time by contacting [email protected]
To find out about other rights your have under data protection laws in relation to your personal data, please see ‘Your rights: How you can access, correct or delete your personal data’
You have the right to make a complaint at any time to the Information Commissioner’s Office (www.ico.org.uk).
Acceptance of these terms
By clicking ‘Get Started’ on the Self-Checkout, you:
Our websites may include links to websites run by other organisations. CoppaFeel! is not responsible for the privacy practices of these other websites so please do read their privacy policies carefully.
If you would like to update your personal information or let us know the personal information we hold is incorrect you may do so on our website here or by contacting us on the details below.
You have a right to know about how we protect your personal information, (as set out in this policy).
You always have the right to unsubscribe from Boob Mail or any other services where we rely on your consent for holding your personal information. We will ensure you are unsubscribed as soon as possible but within one month.
You also have a right to restrict our use of your personal information and the right to object to your personal information being processed please contact us on the details below.
You have the right to ask us to stop using your personal information in certain ways (as set out in the policy).
You have the right to ask us to delete your personal information. Unless we have reasonable grounds to refuse to delete your personal information, we will securely delete the personal information in question within one month. The personal information may continue to exist in certain backup, but we will take steps to ensure that we honour your wishes and treat it as deleted.
You have the right to request access to the personal information that we hold about you, please be aware that you will be asked to provide proof of identification.
If you want to contact us for any of the reasons above please by email [email protected] or writing to us at CoppaFeel! , 1-4 Pope Street, London SE1 3PR
Aside from text reminders, where you have given consent us to have your personal information for fundraising updates we shall continue to use it for that purpose for two years from the last date on which you have interacted with us, at which point we will ask you again if you wish to continue your consent. If at that point you do not respond we will cease to use your personal information for that purpose. e.g. emailing you about new events
Our text reminder service is a vital health service and we shall send an unsubscribe option via text once a year You shall continue to receive text reminders until you choose to unsubscribe.
For any category of personal information not specifically mentioned in this section and unless otherwise specified by applicable law, the required retention period for any personal information will be deemed to be 7 years from the date of receipt by us of that personal information.
The retention periods stated in this Notice can be prolonged or shortened as may be required (for example, in the event that legal proceedings apply to the personal information or if there is an on-going investigation into the personal information).
We are committed to looking after your personal information, do get in touch with us on [email protected] if you would like to know more about how long we will hold your details for.
If we are unable to resolve any issues you may have or you would like to make a further complaint, you can contact the Information Commissioner’s Office by visiting http://www.ico.org.uk/ for further assistance.
Last updated May 2021